If your wallet balance doesn’t match what you expected, there are a few common reasons:
Common causes
Network fees: A small portion of your payment covers blockchain network fees, which slightly reduces the final amount received.
Pending confirmations: Some wallets show your balance only after the transaction has fully confirmed on the blockchain.
Wallet display delays: MetaMask, Trust Wallet, and other third-party wallets sometimes take a moment to update the balance shown.
What to do
Refresh or restart your wallet app to make sure it’s showing the latest balance.
Check the blockchain explorer link (if provided) to confirm the exact transaction amount.
If the difference seems unusual or doesn’t update, reach out to support with your order ID and wallet address so we can take a look.