Once you complete a purchase, the wallet address you selected during checkout is final. For security and technical reasons, the destination can’t be changed afterward.
What this means
If you used the ONCHAIN® embedded wallet, your assets will always arrive there by default.
If you chose a third-party wallet (like MetaMask or Trust Wallet), the crypto is sent directly to the address you provided during checkout.
For next time
If you’d like to use a different wallet in the future, you can change the recipient address when starting your next purchase.
If you’re unsure where your crypto went or can’t find it in your wallet, reach out to support with your order ID and wallet address so we can help.