Sometimes it can look like your card was charged, but the cryptocurrency hasn’t arrived yet. This can happen for a few reasons:
Why this happens
Pending holds: Your bank may place a temporary hold on funds while the payment processor confirms the transaction. If the payment fails, the hold usually disappears within a few business days.
Network congestion: If the blockchain is busy, your transaction might take longer than usual to confirm.
Bank or processor checks: Occasionally, extra fraud-prevention checks cause a short delay.
What to do
Check your wallet to confirm the crypto hasn’t already arrived.
Wait a few minutes—most delayed payments resolve automatically.
If you still don’t see the crypto after 5+ minutes, contact support with your order ID, the approximate purchase time, and the wallet address you used.