If your payment didn’t go through, don’t worry—this is fairly common with crypto purchases. Here are the most likely reasons:
Your bank or card issuer blocked it. Some banks automatically flag crypto purchases as unusual activity, especially if it’s your first time.
Insufficient funds. Double-check that your card has enough balance for the purchase amount plus any fees.
Incorrect details. A mistyped card number, expiry date, or security code can cause a decline.
Regional restrictions. Some issuers block crypto transactions entirely, depending on your country or card type.
What to try next
Check your banking app for any “verify this transaction” alerts.
Try the purchase again, making sure all details are correct.
If it still doesn’t work, contact your bank and ask them to allow crypto purchases.
You can also try another card, or a different payment method like Apple Pay or Google Pay if available in your region.
If none of these help, reach out to our support team for further assistance.