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My KYC is stuck in review

What “pending” means and when to reach out.

Daniel Espinoza avatar
Written by Daniel Espinoza
Updated over 2 months ago

After you submit your KYC, you may see it marked as pending. This just means the system is still checking your details.

How long it takes

  • Most reviews finish within minutes.

  • In some cases, it can take longer if additional checks are required.

What to do

  1. Wait a few minutes—most pending reviews resolve automatically.

  2. Make sure you’ve completed any prompts that appeared (e.g. photo upload, address entry).

  3. If it’s been more than a reasonable amount of time and you still see “pending,” reach out to support with your order ID so we can help.

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