If your KYC submission was rejected, don’t worry—we can usually help you get it resolved.
Common reasons for rejection
Blurry or unclear photos: The system couldn’t read the details on your ID.
Expired ID: Only valid, unexpired documents are accepted.
Mismatched information: The details on your ID don’t match what you entered.
Cut-off or partial upload: Parts of the ID or selfie were missing in the photo.
What to do next
Make sure you have a valid, government-issued ID (passport, driver’s license, or national ID).
Retake photos in good lighting—avoid glare, blur, or shadows.
Double-check your personal details match your ID exactly.
If you’re still having trouble, reach out to support with your order ID so we can assist further.